Frequently Asked Questions

If you can’t find the answer you’re looking for, call us on 0123 456 789 or email [email protected]

Using your member account

To register for the member site, please click on the 'Login' button at the top of the page and enter your Username and Password then follow the instructions on screen.

If you have already registered for the member site then you will find a password reset link on the login screen (by clicking 'Login' above) which will allow you to reset your account. If you have not previously registered and no longer have your registration details, you can get the information you need by emailing [email protected]

We have provided links to some DC modelling tools to give you an idea of the fund value you might have when you get to retirement and how much you could get from it. To use this tool, go to the home page and click 'Estimate your pension' or just click here.

Staying alert for pension scams

We've put together some information to help you know what to look out for when you're approached by a potential scammer and what to do if you think you have been targeted, just click here